Published: Sat, December 29, 2018
Technology | By Nina Perez

National CenturyLink outage continues into Friday

National CenturyLink outage continues into Friday

As of 3:30 Friday morning, CenturyLink tweeted that it was still working to restore service.

Some CenturyLink customers across the country were without the internet as outages stretched from NY to California, including in Kansas.

Linda Johnson of CenturyLink corporate communications emailed The World-Herald on Thursday evening to say the company's technical teams would continue their work until service is restored.

The Monroe, Louisiana-based telecommunications company did not immediately respond to a request for comment on the FCC investigation or provide information as to how many customers were affected.

Several Boise customers told the Statesman Friday morning that their service has been restored, including an employee of the Idaho Department of Labor.

Jessica Rosenworcel, a member of the Federal Communications Commission, said via Twitter her agency needed to investigate. Other areas of the country also experiencing 911 outages included parts of Missouri, Idaho and Arizona. KOMO reports that some CenturyLink customers reported receiving busy signals when dialing 911.

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Shortly after 9 a.m. Friday, the company said it was still working on resolving problems.

At North Colorado Medical Center in Greeley, Colorado, doctors and nurses for a time had difficulty accessing patient records. NBC reports that one Boston man tried to call 911 with a cellphone to report a house fire on Friday, but was not able to do so due to the outage, according to a Boston fire spokesman.

"Its breadth and duration are particularly troubling", he said.

In Greeley, Colorado, the Weld County Regional Communication Center on December 28 said 911 calls were being dropped, but callers should keep trying and emergency dispatchers would try to call back.

Nationwide outages impacted 911 emergency call centers across the country, including all of Washington state, The Oregonian reported.

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